We’ve been looking after customers for more than 320 years.

Although a lot has changed in three centuries, our job hasn’t: helping you prepare for the unexpected. No one knows what’s around the corner – whether it’s a broken boiler, an unplanned stay in hospital, or what your retirement has in store.

We're continually working to make things easier for you – for example, by getting more of your claims paid on the same day. Claims payments used to take up to 10 days to reach customers through methods like BACS or cheques. Now we can make 'faster payments' direct from our claims handling system. This means less worry and fewer calls, so you can get back to normal quickly.